Agency Summary

Friendship Shelter is a non-profit homeless services agency founded in 1988 and dedicated to ending homelessness in South Orange County, one person at a time. Friendship Shelter operates a full spectrum of services to end homelessness, including street outreach, emergency shelter, housing navigation, financial assistance, and permanent housing with supportive services. We believe in a housing-first and harm reduction approach and value the unique experience of each client we serve. All of our programs employ trauma-informed principles and are housing-focused, low-barrier, and client-centered. We are committed to diversity in our workforce and endeavor to create a work experience that is inclusive, meaningful, and effective at ending homelessness.

Primary Purpose:

The Compliance Associate is responsible for performing administrative tasks that support programmatic, operational, and contractual compliance with the Regional Care Coordination Program. Additionally, the position will perform routine monitoring of the program’s adherence to agency and regulatory requirements with the goal of identifying and correcting potential compliance risks. While this position is part of the agency’s compliance team, tasks, and performance will be assigned and supervised by the Regional Care Coordination Program Manager. This position will be required to stay up to date with contractual and regulatory requirements.

Essential Functions:

• Maintain a working knowledge of all contracts and regulatory requirements affecting the assigned programs.
• Monitor and support compliance in the following programmatic areas:

Service Compliance

• Conduct file audits to ensure required documentation is collected for all participants served by the shelter.
• Conduct service documentation audits for quality assurance and adherence to agency standards for service delivery.

Data Compliance

• Review HMIS data quality and make corrections as needed.
• Monitor performance measure progress and correct any discrepancies in advance of reporting deadlines.
• Provide administrative and compliance support to the Program’s CalAIM Community Supports activities:
• Review and approve all billable activities, ensuring adherence to agency standards.
• Monitor compliance with community support authorizations.
• Assist with the transfer of notes to appropriate data systems as required.
• Provide support to all third-party monitoring, including preparations beforehand and the submission of any reports or responses as requested by the Program Manager. Follow-up monitoring sessions by addressing any concerns or findings and working with the Program Manager to develop systems that ensure future compliance.
• Create and maintain monitoring tools that assist with routine monitoring, including position workflow documentation.
• Work collaboratively with the staff, compliance team, and data team.
• Complete other tasks as directed by the Compliance Manager and Regional Care Coordination Program Manager

Supervisory Responsibilities

Direct Reports

- This position does not have supervisory responsibilities for direct reports

Indirect Reports

- This position does not have guidance or mentoring responsibilities for indirect reports

Driving Requirements

- Driving is an essential duty or function of this job.

- Drive up to 25 %

Minimum Qualifications The following are the minimum job-related qualifications which an individual needs in order to successfully perform the essential duties and responsibilities of the job.

• Bachelor's degree or equivalent experience.
• At least two years of experience in compliance.
• Ability to work independently.
• Desire to be a part of a team that is passionately committed to ending homelessness.

Skills, Knowledge, and Abilities

• Excellent organizational skills.
• High attention to detail and ability to understand and manage complex information.
• Excellent time management skills with the proven ability to meet deadlines.
• Excellent verbal and written communication skills.
• Proficient with Microsoft Office Suite or related software, including spreadsheets.

Environmental & Physical Requirements

Office / Non-Sedentary Requirements

The employee must be able to perform the essential functions of the job. Work will be performed in shared spaces within the office environment. Typically requires the ability to spend 66% hours each workday doing the following activities: stand for extended periods of time, walk, bend, stoop, or climb. May require the ability to lift and/or push up to 25 pounds 33% - 66% of the time.

Additional Information Regarding Friendship Shelter Job Duties and Job Descriptions

Job duties include additional responsibilities as assigned by one’s supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

Any estimate, schedule, or guideline provided to associates in this job description or elsewhere in connection with their jobs is only intended to help describe job duties and for planning purposes. Regardless of any such estimate, schedule, or guideline, employees must always record all time worked for our company (which includes but is not limited to on-site work time at a shelter, office, or other work location; required waiting time; administrative time; and work-related travel time).

Job Type: Full-time

Pay: $24.00 - $24.72 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

People with a criminal record are encouraged to apply

Work Location: Multiple locations